Frequently Asked Questions
Have a question? We’ve likely heard it before. Here’s everything you might want to know before booking your stay at La Santa Estancia.
Getting Here
How do I get to La Santa Estancia?
We’re located on the peaceful north shore of Cozumel, just a 10-minute drive from downtown. You can fly into Cozumel International Airport (CZM) and take a short taxi ride to the villa. We’re happy to help arrange airport transfers.
Do I need a car?
While you can get around by taxi or bike, we do recommend renting a car if you’d like to explore more of the island. Free, secure parking is available at the villa.
The Property
How many people can the villa accommodate?
La Santa Estancia comfortably hosts large groups with 5 sleeping areas, 7 beds, and 5.5 bathrooms. It’s perfect for up to 10–12 guests.
Is the villa family-friendly?
Absolutely. We offer a crib, high chair, beach toys, and games. The layout also works well for multi-generational groups.
Is daily cleaning included?
Yes! Daily housekeeping is included in your stay, so you can spend more time relaxing.
Is there Wi-Fi?
Yes, we have high-speed Wi-Fi throughout the property, plus a few quiet workspaces for those working remotely.
Sustainability
What makes the villa eco-friendly?
The home was thoughtfully renovated with solar panels, water-saving systems, and low-impact materials. We also use eco-conscious cleaning products and locally made finishes.
Food & Dining
Is there a kitchen?
Yes, a fully equipped kitchen with everything you need—perfect for group meals or casual snacking.
Can we hire a chef?
Yes! We can arrange private chef services through our concierge. You can also request grocery pre-stocking before you arrive.
Safety & Comfort
Is Cozumel safe for families and travelers?
Yes, Cozumel is one of the safest destinations in Mexico, known for its friendly locals and laid-back vibe. Our villa is in a quiet, residential area.
Is the pool gated or kid-safe?
While the pool is not gated, it is easily visible from the main living areas. Families with young children are advised to supervise closely.
Is there air conditioning?
Yes—every bedroom and living area has A/C to keep you cool and comfortable.
Booking & Policies
Is there a minimum stay?
Yes, typically a 3-night minimum, though this may vary by season. Feel free to check with us.
How do I book?
You can check availability and book directly on our site with no added fees. We’re also happy to answer questions via our contact form.
What is your cancellation policy?
Please refer to our booking terms, or contact us for details—we’re happy to walk you through them.